How to BE the customer…
Welcome to Lean Made Simple, a podcast about transforming your business — and life — one step at a time.
In this episode, Ryan Tierney from Seating Matters unpacks what it means to “be the customer.”
Along the way, he and Producer Matt talk about:
Why Elon Musk drives a Tesla
The powerful alternative to customer surveys
A method for generating unlimited improvement ideas for your product
How becoming an undercover boss revealed his selfishness as a leader
And one action you can take right now to start eliminating blind spots from your business today
Check it out!
Links:
Book a Lean Made Simple Tour: https://www.leanmadesimple.com/book-a-tour
Send a voice message/question to the show: https://www.speakpipe.com/LeanMadeSimple
Welcome to Lean Made Simple: a podcast for people who want to change their business and their lives one step at a time. I’m Ryan Tierney from Seating Matters, a manufacturing company from Limavady, Northern Ireland that employs 60+ people. Almost ten years ago, I came across this thing called “lean” and it transformed my life… now I want to share this message with as many people as possible.
This podcast unpacks our learnings, lessons and principles developed over the last decade in a fun, conversational way that will hopefully empower you on your own business journey — whether you’ve been doing lean for years or are just starting out!
Check it out on YouTube, Spotify, Apple Podcasts or any other podcast platform by searching “lean made simple.”
Thanks and all the best.
— Ryan Tierney